Terms & Conditions

Icon Surfacing

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1. Definitions

1.1 “The Company” refers to Icon Surfacing and/or Icon Renovations Ltd.

1.2 “The Client” refers to the individual, company, or organisation accepting the quotation.

1.3 “Works” refers to all surfacing, landscaping, driveway, patio, drainage, excavation, preparation, and associated services carried out by the Company.

1.4 “Quotation” refers to the written estimate supplied by the Company.

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2. Quotations & Acceptance

2.1 All quotations remain valid for 30 days unless otherwise stated.

2.2 Acceptance of a quotation, payment of any booking fee, or instruction for works to commence shall constitute acceptance of these Terms & Conditions in full.

2.3 Any verbal agreements, variations, or additional works requested by the Client shall become chargeable additions to the contract value.

2.4 The Company reserves the right to amend specifications where necessary due to site conditions, product availability, manufacturer guidance, or structural requirements.

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3. Booking Fee & Mobilisation

3.1 A non-refundable mobilisation and booking fee of £500 is required to secure installation dates, labour allocation, material ordering, and scheduling.

3.2 The booking fee covers administration, planning, supplier reservations, logistics, and associated business costs.

3.3 The booking fee is non-refundable under any circumstances once the installation date has been reserved and materials or labour allocation procedures have commenced.

3.4 Cancellation by the Client after booking may result in additional charges where materials, labour, plant hire, or third-party services have already been allocated, ordered, or scheduled.

3.5 The Company reserves the right to amend installation dates where necessary due to weather conditions, supplier delays, operational requirements, or circumstances beyond reasonable control.

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4. Stage Payments

4.1 Unless otherwise agreed in writing, payments shall be made in the following stages:
• Stage 1 – Due immediately upon commencement of works
• Stage 2 – Due immediately upon completion of excavation/base works
• Stage 3 – Final balance due immediately upon completion of all works

4.2 All invoices are payable on the same day the relevant stage is completed.

4.3 The Company does not offer credit facilities.

4.4 Failure to make payment may result in suspension of works, removal from the installation schedule, interest charges, debt recovery proceedings, and recovery of all associated legal costs.

4.5 Snagging items, cosmetic observations, weather-related curing periods, or minor remedial items shall not justify withholding payment where the installation is structurally complete and usable.

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5. Ownership of Materials & Title Retention

5.1 All materials supplied and installed remain the property of the Company until paid for in full.

5.2 The completed installation shall remain the property of the Company until all outstanding balances are cleared.

5.3 The Company reserves the right to recover unpaid materials or pursue legal remedies where payment defaults occur.

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6. Site Conditions & Additional Works

6.1 Quotations are based on visible site conditions at the time of inspection.

6.2 Hidden defects, poor ground conditions, inadequate existing sub-bases, buried obstructions, soft ground, drainage defects, concrete remains, utility issues, or unforeseen site conditions may require additional works and materials.

6.3 Any additional excavation depth, aggregate depth, tarmac thickness, concrete reinforcement, drainage works, stabilisation, or material quantities reasonably required to achieve a structurally sound installation shall be chargeable in addition to the original quotation.

6.4 The Company reserves the right to undertake works necessary to achieve suitable construction standards, British Standards compliance, and long-term structural integrity.

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7. Material Cost Escalation

7.1 Quotations are based upon supplier and manufacturer pricing at the time of quotation.

7.2 The Company reserves the right to apply reasonable increases where significant rises occur in:
• Resin costs
• Aggregate costs
• Bitumen/tarmac pricing
• Fuel
• Labour
• Plant hire
• Waste disposal
• Supply chain costs

7.3 Any revised pricing shall become payable as part of the contract sum.

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8. Programme & Delays

8.1 All commencement dates are estimated only.

8.2 The Company shall not be liable for delays caused by:
• Weather conditions
• Material shortages
• Supplier delays
• Mechanical breakdowns
• Labour shortages
• Force majeure events
• Access restrictions
• Third-party delays

8.3 Resin-bound installations are weather dependent and may require programme adjustments to ensure proper curing and installation standards.

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9. Drainage & Water Management

9.1 Surface water drainage shall be installed in accordance with the agreed quotation only.

9.2 Unless specifically included within the quotation, the Company accepts no responsibility for:
• Existing drainage defects
• Underground drainage failures
• Soakaway performance
• Water table issues
• Historic movement or settlement
• Flooding caused by pre-existing site conditions

9.3 Drainage designs are based upon practical site conditions and reasonable falls achievable within the property.

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10. Resin-Bound Surface Tolerances

10.1 Resin-bound systems are hand-laid installations using natural aggregates.

10.2 Minor trowel marks, texture variation, slight colour variation, and surface lines are normal characteristics of the product and do not constitute defects.

10.3 Natural stone colours may vary between batches and manufacturers.

10.4 The Company shall not be liable for slight shading differences, aggregate variation, or natural weathering processes.

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11. Existing Structures & Damage

11.1 The Client acknowledges that heavy machinery, excavation works, and construction traffic may place stress upon existing surfaces and structures.

11.2 The Company shall not be liable for:
• Cracking caused by pre-existing weakness
• Movement in old concrete or walls
• Damage caused by inadequate existing structures
• Underground services not disclosed prior to works

11.3 Dry steering, heavy turning of stationary vehicle wheels, skips, plant equipment, or misuse may damage surfacing products and shall not constitute installation failure.

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12. Utilities & Services

12.1 The Client is responsible for identifying the location of underground utilities and services prior to works commencing.

12.2 The Company accepts no liability for unidentified underground cables, pipes, drainage runs, or utility services not reasonably visible.

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13. Access

13.1 The Client shall provide safe and reasonable access to the site throughout the duration of works.

13.2 Delays caused by restricted access, parked vehicles, neighbouring disputes, or third-party obstruction may result in additional charges.

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14. Waste Removal

14.1 Waste removal is limited to materials generated by the contracted works unless otherwise agreed.

14.2 Contaminated materials, hazardous waste, or undisclosed buried waste may incur additional disposal charges.

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15. Guarantees & Warranties

15.1 The Company provides a workmanship guarantee covering installation defects directly resulting from faulty workmanship.

15.2 Manufacturer warranties are subject to individual manufacturer terms and conditions.

15.3 Guarantees do not cover:
• Ground movement
• Subsidence
• Vehicle abuse
• Accidental damage
• Chemical damage
• Flooding
• Acts of nature
• Third-party interference
• Lack of maintenance

15.4 Any warranty becomes void where outstanding balances remain unpaid.

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16. Maintenance

16.1 The Client is responsible for routine maintenance following installation.

16.2 The Company accepts no liability for staining, moss growth, weed growth, tyre marking, or surface deterioration caused by lack of maintenance or misuse.

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17. Limitation of Liability

17.1 The Company’s total liability shall not exceed the total contract value paid by the Client.

17.2 The Company shall not be liable for indirect losses, business interruption, consequential damages, or loss of earnings.

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18. Photographs & Marketing

18.1 The Company reserves the right to photograph completed works for marketing, portfolio, advertising, and social media purposes unless agreed otherwise in writing.

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19. Communication & Conduct

19.1 The Company reserves the right to cease communication or require communication via email only where abusive, threatening, defamatory, or unreasonable behaviour occurs.

19.2 The Client agrees not to publish false, misleading, or defamatory statements intended to damage the reputation of the Company.

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20. Disputes

20.1 Any concerns regarding workmanship must be reported in writing within 7 days of completion.

20.2 The Company shall be given reasonable opportunity to inspect and, where appropriate, rectify genuine workmanship defects.

20.3 No third-party contractor may undertake remedial works without the Company first being given opportunity to inspect the alleged issue.

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21. Cancellation

21.1 Cancellation after materials have been ordered or labour allocated may result in charges for losses incurred.

21.2 Bespoke or special-order materials are non-refundable.

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22. Governing Law

22.1 These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

22.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.